Ořechový sad

Ořechový sad is a fictional farmstead with a walnut orchard in South Moravia that hosts weddings and company days. Its owners answer every enquiry by hand, from three inboxes, with nearly the same reply each time. I designed a small helper that gathers the enquiries in one place and prepares the reply, so the owners only check it and press send.

1. 01

   What I made

   One tidy enquiry sheet, a workflow from the form to the sheet to a draft reply, with an AI step that writes the draft, and a handover video.

2. 02

   For whom

   The two owners, who answer enquiries between events, often from a phone.

3. 03

   The question I set myself

   Can a helper take the copying and the first draft off their hands, without ever speaking for them?

Today: messages in the website form, on Instagram and in email; dates checked by hand in a calendar; the same answers typed again, late in high season.

Mine: every enquiry in one sheet, the date checked against the calendar automatically, and a draft reply in their voice waiting for them.

1. 01

   One call to see how enquiries arrive today and what the owners write back.

2. 02

   The build, in the venue's own accounts, tested with made-up enquiries.

3. 03

   A short handover video, so the owners can change the helper themselves.

4. 04

   If they want, monthly care: checks and small changes.

1. 01

   The owners always send

   The helper drafts; a person reads, changes and sends. Nothing leaves without them.

2. 02

   Their words, not a template

   The drafts follow the owners' own past replies, so guests hear the people they will meet.

3. 03

   One sheet, one row per enquiry

   Date, guests, budget, source and status on one line, whichever inbox the enquiry came from.

4. 04

   Their accounts, their data

   The tools and the data stay with the venue; my access ends at handover.

The screens take the venue's own colours, ivory, olive and warm wood, with the walnut emblem and its name in an italic serif. Everything the owners need sits on one line or one screen, so the helper feels like part of the place, not another app to learn.

1. 01

   Every enquiry in one sheet, in the order it came.

2. 02

   A draft reply ready for each one, with the right price list.

3. 03

   A helper the owners can change themselves.

Something arrives, it is sorted, and a draft waits for you to check. It works with what you already use: Gmail or Outlook, Google Sheets or Excel, your booking system.

1. 01

   Booking confirmations and reminders

   A confirmation when a date is booked, and a reminder before the visit or the event.

2. 02

   Review requests

   A short, personal note asking for a review a few days after a stay or an event.

3. 03

   A weekly overview

   Every Monday, the week's bookings, visits and open enquiries in one email.

4. 04

   Payment reminders

   A polite reminder when a deposit or an invoice is due, drafted for you to send.

5. 05

   Messages in one place

   Instagram and Facebook messages gathered into the same sheet as email and the website form.

In the first weeks, I'd check with the owners how often they change the drafts and which questions the helper gets wrong, and adjust its instructions. If they rewrote most drafts, the helper wouldn't be doing its job yet.